Now Hiring - Vice President, Sales Strategy in Urbandale, IA

At AMBA, we're creating a culture where you can bring your authentic self to work. As a part of our team, you will bring your inclusive energy and enthusiasm to colleagues that value you personally and professionally – regardless of who you are, what you look like, who you love, or what your beliefs are. Join us, and let's do great things together.

AMBA is seeking candidates for the following position based in our new Urbandale, IA office: Vice President, Sales Strategy

This role is responsible for developing and implementing the strategy to grow our contact centers and enterprise growth rapidly. This leader will serve as the accountable executive to develop and execute growth strategies necessary to achieve not only short-term annual goals but long-term strategic initiatives that will provide transformational growth. This leader will create a customer-centric winning culture by hiring and developing top talent. This role will be expected to support or lead all IT initiatives or process improvements necessary to support our customers and employees throughout the sales process. In addition to having direct accountability for teams, this executive will be expected to lead across teams to improve the effectiveness of our customer marketing, associate relationships satisfaction, and sales effectiveness. This leader will be a customer experience champion breaking down silos and promoting strategic initiatives critical to the organization.

This role is responsible for creating the strategy and plans to scale the contact centers, serving the unique needs of our association members and our contact center representatives. This role requires the development of tight integration with marketing, product, and operational leaders. This leader will serve as the accountable executive to develop and execute growth strategies necessary to achieve not only short-term annual goals, but long-term strategic initiatives that will provide transformational growth. In addition to creating and implementing the sales strategy, this leader will manage the Urbandale sales teams. This leader will create a customer-centric winning culture by hiring and developing top talent. This role will be expected to support or lead all IT initiatives or process improvements necessary to support our customers and employees throughout the sales process. In addition to having direct accountability for teams, this executive will be expected to lead across teams to improve the effectiveness of our customer marketing, associate relationships satisfaction, and sales effectiveness. This leader will be a customer experience champion breaking down silos and promoting strategic initiatives critical to the organization.

• Provide leadership for the Urbandale sales teams.
• Develop a strategy to scale our contact centers with our marketing and product teams.
• Develop the sales teams through clear strategies to hire, onboard, train, coach, and manage call center representatives.
• Provide detailed sales forecasting.
• Be accountable for sales results by reviewing performance against KPIs, explaining drivers of the performance and in-flight actions that are expected to impact performance.
• Accelerate the alumni, professional liability, and jumbo sales.
• Scale the Urbandale sales teams through improved journey orchestration and refining the activity and effectiveness of these representatives.
• Build and launch strategies to accelerate the growth of the telesales team.
• Work with cross-functional teams to foster collaboration alliances and opportunity alignment.
• Hands-on approach and thought leadership to build and define Sales Enablement.
• Create clear business cases with finance and key partners to support growth initiatives.
• Create a customer-centric culture and drive top-line revenue growth by way of existing customers and future customers.
• Examine, analyze, and improve every aspect of how an organization currently interacts with its customers in the buying process across all digital and physical channels.
• Act as the executive stakeholder for the call center, storefront, and direct-to-consumer processes leading a company's customer-centric initiatives.
• Enabling front-line employees to provide exceptional customer experiences.
• Drive optimization and consistency: Help drive consistent customer experiences at scale across all channels.

• 10-15 years of experience in sales management and experience working on complex/Large Enterprise organizations
• Ability to be a change agent focused on creating a healthy and fast-growing business.
• Proven track record in a sales-driven organization, in a complex sales environment.
• Strong administrative skills are necessary to implement change at pace.
• C-suite level written, verbal, and presentation skills
• Creative with strong problem-solving skills and an ability to succeed in a fast-paced environment
• 10+ years of call center experience
• Strong understanding of marketing and digital engagement
• Proven ability to work well as part of an extended sales team
• Foster teamwork across all organizational lines and cultivate relationships with customers, partners, and vendors to manage successful solution implementations.
• Build team culture, and develop relationships across the team, with key business influencers within key accounts, with a significant focus on cultivating our channel ecosystem.
• Develop relationships with customers, partners, and vendors to understand customer needs better and expand the reach of AMBA's impact.
• Lead team to account strategies that align with customer business requirements and goals; assign resources appropriately.
• Monitor and measure team progress against the business plan and recommend building process and programs as needed to support the business.

AMBA is an equal opportunity employer committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. We value diversity and the skills, knowledge and experience that difference brings to our culture, attracting top talent with shared values and forming the foundation for a great place to work.

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